> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://welaonline.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Starting a Conversation

**Step 1:** Type and send a message to initiate the chat. The chatbot will then respond by asking about your concern.

![](https://storage.crisp.chat/users/helpdesk/website/c42c5aae73ea400/image_1mfl48o.png)

**Step 2.** Use Automated Assistance

             Some concerns can be answered immediately if they are available in the helpdesk.

![](https://storage.crisp.chat/users/helpdesk/website/c42c5aae73ea400/image_1c929gh.png)