> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://welaonline.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Forgot Account or Password

The student can resend their own Enrollment Account or Silid Account.

**Step 1**: Open your browser, type your WELA school portal and click Forgot Password


![](https://storage.crisp.chat/users/helpdesk/website/c42c5aae73ea400/image-33_12w3s6.png)


![](https://storage.crisp.chat/users/helpdesk/website/c42c5aae73ea400/image-1_144giwr.png)


**Step 2**: Input your ID number. You can also input Mobile number if you forgot your ID number. if ID number was inputted no need to input mobile number.


![](https://storage.crisp.chat/users/helpdesk/website/c42c5aae73ea400/image-1-1_1f8a4vx.png)


**Step 3**: Select Request you want to resend

![](https://storage.crisp.chat/users/helpdesk/website/c42c5aae73ea400/image-2_lf2o12.png)


**Step 4**: Click Submit Request to send and wait for the text message.


![](https://storage.crisp.chat/users/helpdesk/website/c42c5aae73ea400/image-3-1_1umejm7.png)


Account successfully resent.


![](https://storage.crisp.chat/users/helpdesk/website/c42c5aae73ea400/image-4_wehbah.png)